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Cancellation & Refund Policy

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Introduction

This Cancellation & Refund Policy outlines the terms applicable to room reservations, cancellations, modifications, refunds, and related booking transactions made through the website or directly with HRR Hotels (“HRR Hotels”, “we”, “us”, or “our”).

By confirming a reservation with HRR Hotels, guests acknowledge and agree to the terms set out in this Cancellation & Refund Policy.

1. Reservation Confirmation

All room reservations are subject to availability and confirmation by HRR Hotels. A booking shall be considered confirmed only upon successful payment, where applicable, and receipt of a booking confirmation email or communication from HRR Hotels.

HRR Hotels reserves the right to refuse or cancel reservations in cases of incorrect information, payment issues, suspected fraudulent activity, or violation of applicable policies.

2. Cancellation Policy

Cancellation requests must be made through the same platform or channel used for booking, unless otherwise communicated by HRR Hotels.

Applicable cancellation timelines, charges, and eligibility for refunds may vary depending on:

  • • Room category
  • • Promotional offers or special packages
  • • Booking source or platform
  • • Seasonal or peak-period bookings
  • • Advance purchase or non-refundable rates

Guests are advised to carefully review the cancellation terms displayed at the time of booking before confirming reservations.

3. Refund Policy

Eligible refunds, where applicable, shall be processed to the original mode of payment used during booking. Refund processing timelines may vary depending on the payment provider, banking institution, or booking platform.

HRR Hotels shall not be responsible for delays caused by third-party payment gateways, banks, or financial institutions. Convenience fees, transaction charges, or non-refundable booking amounts, if applicable, may be deducted from the refund amount.

4. Modification of Reservations

Requests for changes to reservation dates, guest details, room categories, or stay duration shall be subject to availability and applicable rate differences. HRR Hotels reserves the right to apply additional charges for booking modifications where applicable.

5. No-Show Policy

Failure to check in on the scheduled arrival date without prior notice may be treated as a “No-Show,” and applicable cancellation or retention charges may apply.

6. Early Check-Out

In case of early departure after check-in, refund eligibility, if any, shall be subject to the applicable booking terms and management discretion.

7. Force Majeure

HRR Hotels shall not be held liable for cancellation, modification, interruption, or delay caused due to circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, public emergencies, technical failures, strikes, or other unforeseen events.

8. Policy Updates

HRR Hotels reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Guests are encouraged to review the latest version of the policy before making reservations.

9. Contact Us

For any questions regarding cancellations, refunds, or reservation modifications, guests may contact HRR Hotels through the contact information available on our website.